SHIPPING & RETURNS

Shipping Policy

Please allow 2-4 weeks from purchase of items for orders to be delivered to your doorstep. However, some pieces have different lead times, specified on their page and items are shipped once they are made.

 

Items shipped in the USA should arrive within 3-5 working days, and 7-10 working days internationally.

USA

 

Shipping within the USA is free for items and combined item values of £700 and above. For orders under £700, the shipping fees are £30.

 

All items require signature on delivery. We do not ship to PO Boxes. The customer is responsible for all shipping costs of returned items. 

 

INTERNATIONAL SHIPPING

 

For all international orders, the cost of shipping will be calculated at the checkout. 

Items shipped outside of the USA may be subject to ‘Import’ taxes and duties, depending on the country being shipped to. The customer at the receiving country is responsible for all taxes and duties, and any further import fees. 

 

Any refused shipments by the receiving customer will still incur the shipping fees, and those fees will not be refunded. 

If your country is not listed and you would still like the item, please email us at info@starstonejewels.com and we will definitely do our best to help!

 

SALES TAX

 

Sales tax is added to items being shipped in states in the USA that require tax to be collected at time of sales.

Return & Exchange Policy

All sales are final, however, if you are unhappy with your product for any reason, please contact us stating why and detail any necessary information.

Exchanges:

  • You may wish to exchange a product within 7 days of the delivery date.

  • You may choose another product with the same value or higher.

  • You may choose to obtain a store credit instead.

  • Shipping fees are non-refundable.

  • All items with customisation and special orders are final. No sales or returns are accepted.

  • Any product showing signs of wear or damage in any way will not be accepted and will be returned to the customer - at the customer's expense.

© 2020 by Starstone Jewels.